Skip to content
pixelkinetix

Automation & AI

WhatsApp & Email Automation

Instant replies, reminders and follow-ups without anyone typing them.

WhatsApp automation at a glance

Replies at any hour, including nights, Sundays and holidays.
24/7Replies at any hour, including nights, Sundays and holidays.
Every message comes from your own business number.
Your numberEvery message comes from your own business number.
From, with the Connected Website and three months of Evolve.
₹45,000From, with the Connected Website and three months of Evolve.
From the first call to live, with the Connected Website.
4–6 weeksFrom the first call to live, with the Connected Website.

An enquiry that waits until morning may not be there in the morning.

WhatsApp automation means the messages your business sends again and again — the first reply, the booking confirmation, the reminder, the follow-up — go out on their own, at the right moment, from your own number. It runs on the official WhatsApp Business Platform, with email alongside for the people who prefer it.

Your team keeps every conversation. Automation starts each one on time and remembers every reminder; a person takes over whenever a conversation needs one, with the whole history in front of them.

It comes with the Connected Website, or we add it to the website and CRM you already have.

WhatsApp & Email Automation

What WhatsApp automation does

Five jobs your team does by hand today, done on their own — each one set up around how your business talks to its customers.

Instant replies

Answered in seconds, day or night.

Every enquiry gets a reply the moment it arrives — from your website, your ads or a WhatsApp message. The reply carries what people ask first and a button for the next step, so the conversation moves before they look elsewhere.

  • Replies on WhatsApp and email, in your voice
  • Buttons to book, ask for a callback or see prices
  • Different replies for each form, ad and time of day

A Sunday question at 11:52 pm, answered the same minute

Reminders and confirmations

Nobody has to remember. Nothing is forgotten.

Confirmations and reminders send themselves when a booking is made or a date comes round. Each one carries what people need — time, address, map pin, what to bring — and a way to confirm or change.

  • Booking confirmations, and reminders before each visit
  • The location and what to bring, in the message
  • Confirm or change in a tap, synced to your calendar

A confirmation, a receipt and a reminder arriving on WhatsApp

Follow-up sequences

Follow-ups that know when to stop.

A quiet lead gets a gentle nudge, then another, on a schedule you choose — and the sequence stops the moment they reply, book or pay. You decide how many, how far apart and what each one says.

  • Sequences for enquiries, quotes and missed appointments
  • Stops on a reply, a booking or a payment
  • Opt-outs honoured on their own

A follow-up sequence for quotes that haven’t been answered

Payments and receipts

Asked for, paid and thanked, in one chat.

A payment link goes out with the booking or the invoice, and the receipt follows the moment it’s paid — so nobody chases payments by hand, and every customer has the proof in their chat.

  • Payment links for bookings, invoices and deposits
  • Receipts sent the moment a payment lands
  • Reminders for payments still due

A payment link and its receipt, in the customer’s chat

Team inbox and hand-over

Automation starts it. Your team closes it.

Every conversation lands in one shared inbox, tagged by source and status. When a question needs a person, it’s handed over in a tap — with the full history — and automation steps back.

  • Alerts to the right person, by rule
  • Hand-over in a tap, history included
  • Every message on the contact’s record

A conversation handed to a person, with its history

WhatsApp & Email Automation

WhatsApp automation features

Everything that comes with it, set up for you.

  • The official platform

    The WhatsApp Business Platform, through an approved provider — not an unofficial app that puts your number at risk.

  • Email alongside

    The same messages by email for the people who prefer it, sent from your own domain.

  • Buttons and lists

    People tap to book, ask for a callback or see prices, instead of typing.

  • Documents and images

    Brochures, price lists, invoices and photos sent as part of a flow.

  • Location pins

    Reminders carry a map pin, so nobody gets lost on the way.

  • Calendar sync

    Bookings land in Google Calendar, and changes made on WhatsApp update it.

  • Business hours

    Different replies in and out of hours, with holidays set in advance.

  • Routing rules

    Leads go to the right person by source, service, branch or language.

  • Team alerts

    An alert on WhatsApp or email the moment something needs a person.

  • Follow-up sequences

    Timed follow-ups that stop on a reply, a booking or a payment.

  • Opt-in and opt-out

    Only people who contacted you or agreed to hear from you — and opting out always works.

  • Reports

    Who replied, who booked, who hasn’t answered, and which sources bring bookings.

WhatsApp & Email Automation

Built on the official WhatsApp Business Platform

  • Official and yours

    Your number is registered on Meta’s WhatsApp Business Platform through an approved provider. Your business name shows on every message, and the number stays yours.

  • Templates Meta approves

    Messages that start a conversation — reminders, follow-ups, offers — use templates Meta approves in advance. We write them in your voice and handle the approvals.

  • The 24-hour window

    When a customer writes to you, you can reply freely for 24 hours. After that, only approved templates can reach them, so every flow is designed around it.

  • Triggers from your tools

    Forms, ad leads, bookings, payments and dates start each flow through your tools’ APIs and webhooks. Nothing is copied by hand.

  • Opt-in and quality

    Meta watches how people respond to each number. Messaging only people who expect to hear from you, with an easy opt-out, keeps your number in good standing.

  • Logged and reported

    Every message, delivery and reply is recorded against the contact, and your dashboard shows what’s working.

How we set up WhatsApp automation

  1. 1

    Map the messages

    One call to list the moments that deserve a message and what each one says, in your voice. You approve the wording.

  2. 2

    Set up the platform

    Your number on the WhatsApp Business Platform through an approved provider, your business profile, and templates sent to Meta for approval.

  3. 3

    Connect your tools

    Your website forms, ad leads, calendar, payments and CRM wired in as the triggers.

  4. 4

    Build and test

    Replies, reminders, follow-ups and hand-overs, tested on real phones — every message, every path.

  5. 5

    Launch and improve

    Live and watched from day one, with messages tuned each month on Evolve.

Works with the tools you already use

  • WhatsApp Business Platform
  • Gmail and Google Workspace
  • Outlook
  • Your website forms
  • Facebook and Instagram lead ads
  • Google Calendar
  • Razorpay
  • Zoho CRM
  • HubSpot
  • Google Sheets
  • Messaging
  • Website and ads
  • Bookings
  • Payments
  • CRM and data
  • Messaging
  • Website and ads
  • Bookings
  • Payments
  • CRM and data
  • Messaging
  • Website and ads
  • Bookings
  • Payments
  • CRM and data

WhatsApp & Email Automation

Who WhatsApp automation is for

  • Clinics

    Appointment confirmations, a reminder the day before with the clinic’s location, and a nudge when the next check-up is due.

  • Real Estate

    Brochures and floor plans the moment an ad enquiry arrives, site-visit reminders with a map pin, and follow-ups until the buyer answers.

  • Education

    Batch timings and fees for parents at any hour, demo-class bookings, fee reminders and results.

  • Hospitality

    Table confirmations, reminders to confirm or change, order updates, and a thank-you with a review link the next day.

  • Retail

    Order confirmations, shipping updates with tracking, and a message when something someone asked about is back in stock.

  • Professional Services

    Consultation bookings, reminders to send documents, and follow-ups on proposals that haven’t been answered.

WhatsApp & Email Automation

WhatsApp automation pricing

It comes with the Connected Website, or on its own for the website and tools you already have.

Connected Website

A new website with every enquiry answered, booked and tracked.

From ₹45,000

One-time · 4–6 weeks

Start with the Connected Website
  • Instant WhatsApp and email replies
  • WhatsApp message templates
  • Team alerts
  • Online booking or callbacks
  • Dashboard of every lead
  • Lead routing and follow-up reminders
  • CRM sync and conversion tracking
  • A new website, designed for your brandThree revision rounds
  • Evolve care3 months included

Lead Follow-up Automation

The same system, added to the website you already have.

Quoted

In writing, before we start

Ask for a quote
  • Instant WhatsApp and email replies
  • WhatsApp message templates
  • Team alerts
  • Online booking or callbacks
  • Dashboard of every lead
  • Lead routing and follow-up reminders
  • CRM sync and conversion tracking
  • A new website, designed for your brand
  • Evolve careOptional, from ₹899 a month

Need automation inside your own software? That’s Custom, from ₹65,000, after a System Blueprint. Meta’s own message charges are separate: paid to the provider, not to us, and estimated upfront.

Notes on charges

  • Meta charges for some WhatsApp messages, by category (marketing, utility and authentication) and by the country of the number. At the time of writing, replies within 24 hours of a customer’s message are not charged. Charges are paid to the provider, not to Pixel Kinetix.

Pixel Kinetix

Why build it with Pixel Kinetix

  • 01

    The price, in writing

    Published prices for every package, and a written quote before any custom work starts.

  • 02

    Yours to keep

    Your number, your templates, your contacts and your data stay yours.

  • 03

    Official, never grey

    Only the official WhatsApp Business Platform, so your number is never put at risk.

  • 04

    Looked after on Evolve

    Monitoring, fixes and monthly changes, from ₹899 a month.

  • 05

    Connected, not bolted on

    Built into your website, calendar, payments and CRM, not a separate app to check.

  • 06

    Built in Bangalore

    A Bangalore team building for businesses across India.

WhatsApp & Email Automation

WhatsApp automation questions

Straight answers to the questions we’re asked most.

Still have a question?

Ask us on WhatsApp, or tell us what you need.

Yes. We use the official WhatsApp Business Platform through an approved provider, and connect it to your website, CRM, payments and email.

It comes with the Connected Website, from ₹45,000, which includes three months of Evolve. For a website or CRM you already have, Lead Follow-up Automation is quoted in writing. Meta’s message charges are separate and estimated upfront.

The app is for replying by hand from a phone. The platform, often called the WhatsApp Business API, lets your website, bookings and CRM send messages on their own and lets a whole team share one inbox. It’s the approved way to automate WhatsApp.

Yes, from your business’s own number, set up on the WhatsApp Business Platform.

Usually, yes. If it’s on the WhatsApp Business app today, we check during setup whether it can be connected alongside the app or needs to move to the platform, and plan the switch so no messages are lost.

Meta charges for some messages. It’s paid to the provider, not to us, and we estimate it for you upfront.

A message Meta approves in advance, used to start a conversation or to write to someone more than 24 hours after their last message — a reminder, a confirmation, a follow-up. We write them in your voice and handle the approval.

Yes. Automation sends the first reply and the reminders; your team takes over whenever a conversation needs a person.

Messages are written in your voice and kept short, and anything beyond the basics goes to a person.

Yes. Every flow respects an opt-out, and we only message people who contacted you or agreed to hear from you.

Yes, to people who have agreed to hear from you, using marketing templates Meta approves. Meta charges these at its marketing rate, and anyone can opt out at any time.

Templates can be written in English, Hindi, Kannada and the other languages WhatsApp supports, so each customer hears from you in theirs.

With the Connected Website, 4–6 weeks from the first call to launch. For the website you already have, the timeline comes with the written quote.

How long does an enquiry wait today? Let’s make the reply instant.

Message us on WhatsApp, call or email. We’ll tell you honestly if we’re the right fit.

Get Started